Delivery and Returns

Ordering: 

Please order through my website using the online shop, or do feel free to email me on nataliehoulston@gmail.com for any specific or urgent requests. This email address is checked daily. Although every effort will be made to despatch on the next business day, please allow up to 10 days for delivery - I hand-make each piece and only carry a limited number in stock! If your order is urgent, please contact me to get an estimated delivery time and I will get back to you on the same business day. 

Delivery:

Delivery is free on orders above £60, and £3 for orders under £60. These are sent via Royal Mail 2nd Class Signed For. Please allow up to 10 working days for your jewellery to arrive. If you require an item urgently, please contact me on nataliehoulston@gmail.com  - this address is checked daily - to check the stock supply and select Express Delivery at checkout. This service costs £10 and is sent via Royal Mail Special Delivery (next day delivery before 1pm). Please ensure you have placed your order by midday to access special delivery for the next working day (orders made by special delivery on Saturday will arrive by Tuesday at 1pm). Please note that all deliveries require a signature so do bear this in mind when selecting your address. 

Gift Wrap:

All orders come gift wrapped in a reusable opaque organza bag and turquoise tissue paper.